Thank you for shopping with our Albanian clothing brand. We want you to be completely satisfied with your purchase. Please review our returns policy outlined below:
Eligibility for Returns
1.1. Clothing items: We accept returns on clothing items within 7 days of the receiving date. The item must be unworn, unwashed, and in its original condition with all tags attached.
1.2. Defective or damaged items: If you receive a defective or damaged item, please contact our customer service within 24 hours of receiving the product. We will arrange for a return or exchange at no additional cost to you.
Return Process
3.1. Initiate a return: To initiate a return, please contact our customer service team via email [email protected] within the specified return period, providing your order details and reason for the return.
3.2. Return Authorization: Our customer service team will provide you with a Return Authorization number and instructions on how to proceed with the return.
3.3. Packaging and Shipping: Please ensure that the item is securely packaged in its original packaging or a suitable alternative. You are responsible for the return shipping costs unless the item is defective or damaged.
3.4. Return Confirmation and Refund: Once we receive the returned item and verify its condition, we will process the refund within a reasonable timeframe. The refund will be issued to the original payment method used during the purchase.
Exchange Policy
If you wish to exchange an item for a different size or color, please follow the return process outlined above and indicate your preference for an exchange. We will do our best to accommodate your request, subject to availability. If the requested item is not available, we will issue a refund instead.
Customer Service
If you have any questions or require assistance regarding returns or exchanges, please contact our customer service team via email at [email protected]. We are here to help and will respond to your inquiries as soon as possible.
Please note that this returns policy is subject to change without prior notice. It is recommended to review the policy periodically on our website for any updates or modifications.
We appreciate your understanding and cooperation. Thank you for choosing !
Shipping returns
To return your product, you should mail your product to: {physical address}.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at {email} for questions related to refunds and returns.